Two-Way Feedback
Two-Way Feedback
“Rather than relying on a feedback hierarchy, managers should consider a partnership model that distributes power and increases two-way conversation with their employees — leading to a more authentic and revealing feedback experience that fosters trust, flows with the rhythm of work, and sets the conditions for positive, lasting change.” (Hirsch, 2020)
Typically, the imbalance of power allows only one view — the manager’s. This limited vision often ignores and overlooks details related to an employee’s work that can create misunderstandings. A two-way conversation offers a completely different point of view.
Rather than micro-managing, managers can guide and ask questions that will help their employees to better understand the picture of their work and entrust them with opportunities to shape the way forward.
According to Hirsch, here are a few recommendations to develop your touchpoint conversations:
Ripple acts as a platform to encourage two-way feedback because it converts intangible observations to tangible behaviour that can be constructively discussed.
Source: Harvard Business Review
Hirsch, J., 2020. Good Feedback Is a Two-Way Conversation. [online] Harvard Business Review. Available at: <https://hbr.org/2020/06/good-feedback-is-a-two-way-conversation> [Accessed 26 October 2021].
To find out more about the use of Ripple’s capability to facilitate your team’s ability to provide improved constructive feedback across your business, click the button below:
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